Help centre
Help and support
Step-by-step guides, answers to common questions and contact with the BookFlow team.
Browse by topic
Getting started
Create your workspace, publish your page, import your customers.
Bookings and calendar
Take, move and organise appointments.
Team and leave
Employee accounts, access levels, leave requests.
Restaurant and floor plan
Tables, rooms, 3D view, menu and reservations.
My page and reviews
Your public page, its style, your social networks and reviews.
Subscription and invoices
Trial, plans, Founder offer, payment.
Account and apps
Sign-in, security, theme, desktop and mobile.
Frequently asked questions
Do my customers need an account to book?
Yes, a free customer account. It lets them find their appointments, cancel them, get reminders and leave a review.
How many employees can I add?
As many as you like: every plan includes employee accounts at no extra cost.
Can an employee see my revenue?
No, unless you explicitly grant them the statistics. The subscription and settings stay with the owner.
Can I use BookFlow for a restaurant?
Yes: floor plan, tables, menu, events and bookings by party size. The Services module is replaced by your reservation types.
What happens at the end of the trial?
You choose a plan whenever you like. Without a subscription, your data is kept and a banner reminds you to subscribe.
Is the Founder offer real?
Yes: the 500 seats are counted by the database, and the discount is applied at checkout by our payment provider (Paddle).
Is my data safe?
Every table is protected by server-side access rules, payments go through Paddle and Stripe, and no secret key is ever sent to the browser.
How do I contact the BookFlow team?
With the form on this page: ask a question or report a problem, and we answer by email.
Contact the team
A question, a problem, an idea? Describe it: we answer by email.